German-Speaking Support Specialist in LisbonAbout the job German-Speaking Support Specialist in LisbonLocation: Lisbon, Portugal (On-site)Start Date: 08-January-****We are seeking a highly motivated and customer-focused individual to join our international team in Lisbon as a German-Speaking Technical Support Specialist.
You will be the primary point of contact for our German-speaking user base, providing high-quality technical assistance and ensuring a seamless experience with our leading search engine platform.Key Responsibilities- Front-Line Technical Support: Serve as the first point of contact for German-speaking users, providing professional and timely technical support via phone, email, and chat.
- Troubleshooting and Resolution: Diagnose and resolve technical and account-related issues on our search engine platform, including but not limited to, login problems, general usage queries, and basic software/system troubleshooting.
- Customer Guidance: Guide users through step-by-step solutions, product configurations, and feature usage in a clear and easy-to-understand manner.
- Documentation: Accurately document all customer interactions, technical issues, and resolutions in the internal ticketing system to maintain a comprehensive knowledge base.
- Issue Escalation: Identify and escalate complex or unresolved issues to the appropriate senior technical teams for advanced support when necessary.
- Product Knowledge: Maintain a high level of expertise regarding the search engine's features, updates, and technical specifications.RequirementsMust-Have Qualifications- Fluent German (C1/C2 level) is mandatory, with excellent verbal and written communication skills.
- English proficiency at B2 level is required for internal communication, training, and system documentation.
- Work Eligibility: Candidates must hold one of the following valid documents:- EU Citizenship/Passport- Valid Residency Card for Portugal (valid for more than one year)- Refugee CardGood-to-Have Skills- Previous experience in a Technical Support, Customer Service, or Call Center environment is a plus, but not mandatory.
Full, paid training will be provided.
- A strong affinity for technology and a willingness to learn new software and systems quickly.
- Excellent problem-solving and analytical skills with a proactive approach.
- Strong interpersonal skills and a customer-centric attitude.Compensation & Working Conditions- Contract: Full-Time, On-Site position in Lisbon.
- Working Hours (Rotational Shifts):- Monday to Friday: 08:00 AM to 08:00 PM- Saturday and Sunday: 08:00 AM to 05:00 PM- Days Off: 2 rotational days off per week.
- Salary and Benefits:- Competitive Salary Package- Performance-based Bonuses- Transport Allowance- Private Health Insurance- Comprehensive paid training- Clear pathways for Career Growth and professional development- Modern work environment with all necessary equipment provided by the company.Join our diverse and dynamic team in the vibrant city of Lisbon and kick-start your international career!
#J-*****-Ljbffr