Senior Business Process Analyst – Dellent
Dellent is a consulting company focused on System Information and Telecommunications. We help candidates and consultants progress through projects that meet their needs and expectations. We are looking for a Senior Business Process Analyst to work on a project in the Lisbon area.
Qualifications
 * 3‑4 years of experience in a process‑focused role such as a Business Analyst.
 * Proficiency with presenting information to audiences of various backgrounds.
 * Strong communication skills and ability to effectively engage stakeholders through facilitation to gather input and document detailed process flows.
 * Understanding of and experience conducting process mapping and gap analysis, using methodologies such as Lean and Six Sigma.
 * Ability to identify process‑related risks.
 * Mid‑level understanding of project management principles and methodology.
 * Familiarity with ITIL Frameworks and SRE practices is preferred.
 * Proficiency in process modeling tools (e.g., Lucidchart, Miro).
 * Master’s degree in Information Technology, Computer Science, Business Administration, or a related field.
 * Familiarity with cloud platforms (AWS, Azure, GCP) and their impact on IT operations.
 * Fluent in English.
What we offer
 * Health insurance.
 * Personalized training plan with a budget for technical books.
 * Constant feedback to support professional growth.
 * Remote onboarding process.
 * Team events every semester to foster shared adventures.
 * Culture of proximity and transparency with ideas and needs valued.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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