Senior Business Process Analyst – Dellent
Dellent is a consulting company focused on System Information and Telecommunications. We help candidates and consultants progress through projects that meet their needs and expectations. We are looking for a Senior Business Process Analyst to work on a project in the Lisbon area.
Qualifications
* 3‑4 years of experience in a process‑focused role such as a Business Analyst.
* Proficiency with presenting information to audiences of various backgrounds.
* Strong communication skills and ability to effectively engage stakeholders through facilitation to gather input and document detailed process flows.
* Understanding of and experience conducting process mapping and gap analysis, using methodologies such as Lean and Six Sigma.
* Ability to identify process‑related risks.
* Mid‑level understanding of project management principles and methodology.
* Familiarity with ITIL Frameworks and SRE practices is preferred.
* Proficiency in process modeling tools (e.g., Lucidchart, Miro).
* Master’s degree in Information Technology, Computer Science, Business Administration, or a related field.
* Familiarity with cloud platforms (AWS, Azure, GCP) and their impact on IT operations.
* Fluent in English.
What we offer
* Health insurance.
* Personalized training plan with a budget for technical books.
* Constant feedback to support professional growth.
* Remote onboarding process.
* Team events every semester to foster shared adventures.
* Culture of proximity and transparency with ideas and needs valued.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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