Job Title: Legal Back-Office Advisor
To ensure performance goals are met and client expectations fulfilled, we are looking for a highly skilled Legal Back-Office Advisor.
* Verify if transport operators treat all passengers by their rights.
* Understand customer situations and proceed with treatment and follow-up of legal claims.
* Manage legal claims with actors including lawyers, legal officers, and national enforcement bodies.
The ideal candidate possesses excellent communication skills, previous experience in Customer Service or tourism/travel representation, and is proactive, self-motivated, and a great team player.
This role offers benefits such as full-time contracts, competitive salary and performance bonus, central location in Lisbon, and career development programs.
As a key member of our team, you will be responsible for ensuring operational excellence across all operations. You will work closely with our colleagues to understand customer situations and respond accordingly.
We value candidates who are able to communicate effectively, think critically, and work collaboratively as part of a dynamic team.