Service Delivery Specialist
The primary objective of this role is to provide effective technical support and guidance to internal stakeholders as the first line of contact. This entails a strong understanding of enterprise technologies, coupled with excellent customer service skills and high levels of professionalism.
Key Responsibilities
* Incident logging, prioritization, and assignment
* Management of the Service Desk number and resolution of incidents within stipulated SLA deadlines
* Accurate incident and request reassignment to other IS teams when initial resolution is not feasible
* Regular reporting on statistics as required
Required Skills and Qualifications
* Strong comprehension of enterprise systems and infrastructure
* Proficiency in Microsoft Office applications
* Relevant degree-level qualifications (desired)
* Experience working in a dynamic team environment with 24x7 shift rotations
* Sound foundation and/or passion for computing and IT principles
This role offers opportunities for growth and development, as well as exposure to cutting-edge technology and industry best practices.