Unlock Your Potential in Customer Support
Become a skilled customer support specialist and make a lasting impact on clients.
Role Overview:
As a customer support specialist, you will interact with customers through various digital channels to provide clear solutions and ensure a smooth experience. You will play a key role in building trust by addressing inquiries, resolving issues, and guiding users through processes with care and professionalism.
Key Responsibilities:
* Respond to customer questions and requests via chat, email, or other digital platforms.
* Assist with account management, service inquiries, and troubleshooting.
* Provide accurate information about products, services, or procedures.
* Escalate complex issues to the appropriate teams when needed.
* Keep detailed and organized records of customer interactions.
* Collaborate with colleagues to streamline support processes and share best practices.
* Consistently meet service quality and response time goals.
* Stay informed about company updates, policies, and tools to provide effective assistance.
Requirements:
* Fluent in German (C2 level).
* Fluent in English (B2 level).
* EU Citizenship or Portuguese Residency Card.
* 0-1 year experience in customer support.
* Strong leadership, analytical, and communication skills.
* Eagerness to learn and grow.
Why Choose This Opportunity:
* A competitive salary package awaits you.
* Additional compensation for your German language proficiency.
* A meal allowance during work hours.
* Comprehensive health and life insurance.
* A supportive and communicative team environment.
* Support for a smooth relocation experience.
This is an exciting opportunity to take your customer support skills to the next level.