Launch Your Career in E-Commerce Support
Take the first step towards a dynamic and collaborative environment where empathy meets accuracy in every digital customer interaction. This non-call-based support role is ideal for individuals who are proactive, attentive to detail, and committed to delivering top-tier service.
Key Responsibilities:
* Respond to customer inquiries with professionalism and warmth through digital channels
* Resolve issues for buyers, sellers, and creators by tracking orders, handling refunds, and navigating platform tools
* Guide users through platform features like cancellations, returns, and account updates
* Work collaboratively with internal teams to deliver timely and accurate support solutions
* Escalate challenging or sensitive issues appropriately and efficiently
* Meet quality benchmarks and turnaround expectations
* Offer clear, solution-focused guidance to enhance the customer journey
* Stay current on platform policies, feature updates, and e-commerce best practices
Requirements:
* Fluent German (C2 level)
* Fluent English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year of experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Join?
This role offers a unique opportunity to develop your skills, work collaboratively, and make a real impact in the lives of customers. If you're passionate about delivering exceptional customer service, this is the perfect opportunity for you.