Job Description
\
We are seeking a highly skilled and dedicated French-speaking Customer Service Representative to join our dynamic team in Braga, Portugal. This is an on-site role that requires delivering exceptional support and driving growth in a professional and friendly environment.
\
Position: Customer Service Representative – French Speaker
Location: Braga, Portugal (On-Site)
Contract: Permanent (3-Month Trial Period)
\
Key Responsibilities:
\
* Provide outstanding customer support via phone, email, and chat in French (C2 level required)
\
* Resolve inquiries and issues efficiently and professionally
\
* Maintain accurate records of customer interactions
\
* Collaborate with other departments to ensure a seamless customer experience
\
* Follow internal procedures and meet quality standards and KPIs
\
Requirements:
\
* Fluent French speaker (C2 level mandatory)
\
* Good command of English B2 (for internal communication)
\
* Excellent communication and interpersonal skills
\
* EU passport or valid work permit for Portugal
\
* Availability to work on rotational shifts from Monday to Friday
\
* Customer-focused attitude and problem-solving mindset
\
* Previous experience in customer support is a plus, but not required
\
What We Offer:
\
* Permanent contract (after a successful 3-month trial)
\
* Fixed Monday to Friday schedule – weekends off
\
* Meal allowance
\
* Performance bonus based on KPIs
\
* Complexity bonus for handling advanced queries
\
* A supportive and inclusive on-site work environment
\
* Opportunities for training, growth, and internal progression