Job Title:Customer Service Representative (Italian + English)Location:Lisbon, Portugal (On-site)Start Date:28 August 2025About the RoleWe are looking for Italian + English-speaking Customer Service Representatives to join our team in Lisbon. You will be responsible for providing excellent customer support, resolving inquiries, and ensuring a high-quality service experience.This is an exciting opportunity to work in a dynamic environment, receive a welcome bonus of 2000, and benefit from additional allowances and health insurance.Key ResponsibilitiesHandle customer inquiries via phone, chat, and email in Italian and English.Provide accurate information and solutions in a timely and professional manner.Escalate complex issues to the appropriate department when necessary.Maintain a high level of customer satisfaction.Work in a multicultural team environment with rotating schedules.RequirementsNative or fluent in Italian and proficient in English (B2 level or higher).Strong communication and problem-solving skills.Previous customer service experience is an advantage.Flexibility to work rotative shifts (Monday–Sunday).Candidates who have previously worked for Byte Dance (any LOB, BPO, or country) will not be considered.Work ScheduleInitial schedule: Monday to Sunday, 07:00–23:00 (rotative shifts) with 2 rotating days off.Later stage (TBC by client): 24/7 coverage, rotative shifts.Salary & BenefitsBase Salary: 1,000 (x14 months)Performance Bonus: 100 (x11 months)Welcome Bonus: 2,000 (paid after joining)Meal allowance: 7.23/dayTransport allowance: 20/monthHealth insurance: Available from day 1 (with small contribution); free after 6 monthsPosition bonus (Braga only): 20/monthWhy Join Us?Competitive salary and prehensive health insurance.International and supportive team environment.Career growth opportunities within a global company.Click to apply or send your English CV to amanda.kiss@