As a Finnish Ship to Bill Analyst, you will have the following responsibilities:
* Create customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.
* Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports.
* Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
* Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
* Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
* Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders.
* Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits.
* Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities.
* Update Global Smart Form; Travel & Entertainment expense report review.
* Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
* Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
* Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
* Attend customer calls, emails, chat and respond on requests.
* Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
* Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
* Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.
Requirements
* Minimum of a Bachelor's degree or equivalent in business or a departmentally related.
* Experience in one of the following domain experience: Order Management, MDM, AR, Billing, Accounting / AP, Logistic.
* Native level of Finnish with B2 level in English.
Benefits
* Competitive salary
* Meal allowance on card
* Career progression opportunities
* Parenthood program
* Well-rounded health and life insurance packages
* On-site gym: includes indoor pool access, fitness classes and a football pitch
* Staff canteen with varied food options and river-facing balcony seating