Italian Speaker Customer Service AdvisorAbout the job Italian Speaker Customer Service AdvisorItalian Customer Support Service Advisor Location:Lisbon, Portugal Position Type:Full-time, On-site Are you passionate about providing exceptional customer support?
Do you have a knack for communication and problem-solving?
If so, we have the perfect opportunity for you!
About Us:Join a vibrant team in Lisbon and become part of a leading company known for its dynamic and inclusive culture.
The company isspecializing in providing top-notch customer support services to global brands across various industries.
Key Responsibilities:Customer Assistance:Provide timely and effective customer support to Italian-speaking clients through multiple channels (phone, email, chat).
Problem Resolution:Diagnose, troubleshoot, and resolve customer issues with empathy and efficiency.
Product Knowledge:Maintain a deep understanding of our products and services to offer precise and helpful information.
Documentation:Accurately log and track customer interactions and resolutions in our CRM system.
Feedback and Improvement:Actively contribute to the enhancement of our support processes by providing customer feedback and insights.
Requirements:Language Skills:Native-level proficiency in Italian (written and spoken).
Proficiency in English is required for internal communication.
Experience:Previous experience in customer service or a similar role is preferred but not mandatory.
Technical Skills:Basic computer skills and familiarity with customer service software or CRM systems.
Soft Skills:Strong interpersonal skills, with the ability to communicate clearly and effectively.
Patience, empathy, and a positive attitude are crucial.
Problem-Solving:Ability to think on your feet and offer solutions in a fast-paced environment.
Availability:Flexibility to work in shifts, including weekends and holidays if necessary.
What We Offer:Competitive Salary:Attractive compensation package with performance bonuses.
Professional Growth:Opportunities for career advancement within the company.
Training and Development:Comprehensive training programs to enhance your skills and product knowledge.
Work Environment:Modern, well-equipped office space in the heart of Lisbon.
Cultural Experience:Chance to live and work in one of Europes most vibrant cities, known for its rich culture, history, and beautiful coastline.
Relocation Support:Assistance with relocation, including help with finding accommodation.
Why Lisbon?
Lisbon is more than just a city;
its a lifestyle.
Enjoy a unique blend of old-world charm and contemporary flair, from historic neighborhoods and stunning architecture to a thriving tech scene and vibrant nightlife.
With a warm climate and friendly locals, its a fantastic place to live and work.
How to Apply:If you are enthusiastic about joining our team and making a difference in customer service, we would love to hear from you!
Please send your CV.
#J-*****-Ljbffr