Job Title: Chief Operations Strategist
About the Job
The role of a Chief Operating Officer is vital in driving our operations to new heights. As a dynamic and fast-paced professional, you will lead key operational functions, from scaling logistics to enhancing customer experience and managing cross-departmental projects.
This position requires a strategic mindset, leadership, and organizational skills to ensure smooth daily operations and support long-term growth. Your passion for business growth, combined with hands-on approach, will enable you to balance big-picture vision with daily tasks.
Key Responsibilities
1. Collaborate with our Head of Customer Experience to optimize customer service processes, ensuring seamless interactions between customers and our team.
2. Work closely with our Head of Logistics to scale operations, guaranteeing compliance with cross-border regulations while maintaining efficiency.
3. Manage cross-functional projects, including developing sustainable product lifecycles and pursuing certifications like B-Corp, fostering innovation within our organization.
4. Provide executive oversight on high-priority projects, leveraging your expertise to drive results and align with company goals.
About You
We seek an individual who is fluent in English and Portuguese, both written and spoken. The ideal candidate is a strategic thinker with a hands-on approach, balancing big-picture vision with daily tasks. Key qualifications include experience in logistics, customer experience, and operations management, as well as a passion for e-commerce. Our desired candidate thrives in fast-paced environments, excels at problem-solving under pressure, and possesses collaborative skills and proven leadership abilities.
Benefits
We offer a comprehensive benefits package, including:
- A permanent contract with opportunities for growth and development.
- An annual MIKUTA gift card worth €1,000.
- A 25% discount on all purchases for friends and family.
- Regular team events and offsites that foster collaboration and camaraderie.
- Company benefits through Coverflex, totaling €170 per month, covering public transport, gym membership, health insurance, education allowance, pharmacy and health clinic support.