Job DescriptionKonecta is a multinational company specialised in Business Process Outsourcing (BPO), focused on quality, operational excellence and innovation, with a strong commitment to people and society.We are looking for a Trainer to join a unique project in Lisbon. This professional will be responsible for delivering both initial and continuous training programmes, working in close collaboration with the project's Team Leader.If you are passionate about training, talent development and seeing people grow and succeed, this opportunity is for youResponsibilitiesPlan, prepare and deliver initial and ongoing training sessions for contact center teams (onboarding, refresher training and upskilling)Ensure proper knowledge transfer of operational processes, procedures, tools and project guidelinesDesign, adapt and update training materials (presentations, manuals, scripts and practical exercises) in line with BPO standardsAssess participant performance during training and ensure readiness for productionProvide structured and continuous feedback, identify skill gaps and propose improvement plansWork closely with Team Leaders, Quality and Operations to align training with operational targets (KPIs, SLA, CSAT, productivity)Support the implementation of new processes, tools or campaigns, ensuring effective knowledge transferMonitor agent performance post training, contributing to reduced operational errors and improved service qualityEnsure compliance with internal procedures, company policies and client requirementsRequired ProfilePrevious experience in training or learning and development is an advantageExcellent communication and organisational skillsStrong team spirit and results oriented mindsetAbility to engage and motivate different audiencesFluency in English is requiredFluency in an additional language such as Spanish, French or Portuguese is a plusWhat We OfferIntegration into a solid and stable projectContinuous training and real opportunities for professional growthCompetitive salary + ️ meal allowance + ️ additional benefitsJoin a team where your impact truly matters and where people development is taken seriously.#KonectaPortugal #ProfessionalOpportunity #Training #Performance #BPO