We are a global technology company with a presence in 60 countries and over 222,000 employees. Our diverse workforce is passionate about driving progress through innovation and creativity.
As a Service Desk Agent, you will play a key role in providing exceptional customer experiences by resolving queries efficiently and effectively.
* Engage with customers via phone, email or chat to address their concerns and provide solutions that meet our service level agreements (SLAs).
* Foster collaboration within your team to achieve common goals while promoting innovation and process improvement.
Requirements
* A graduate degree in any field is required.
You should have at least one year's experience as an agent in the Customer Service industry or equivalent work experience.
For this position we need someone who has all necessary skills like problem-solving abilities critical thinking skill communication ability time management etc You must be able to comprehend complex requests handle multiple tasks simultaneously prioritize workload analyze problems think critically solve problems present data visually.
1. "· Team oriented/team player
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2. "Situational/contextual awareness with the ability to understand the impacts of one's work.
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3. Situational/contextual awareness,�&�Situationally aware
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