Your Role
As a Technical Support Specialist, you will:
* Provide technical support via phone and email to Nox Medical customers using our diagnostic hardware and software.
* Communicate clearly and effectively with customers to resolve technical issues and provide guidance.
* Investigate and document product performance, technical issues, and failure information.
* Manage and document customer complaints, ensuring proper follow-up and resolution.
* Collaborate with the Product and Development teams to escalate and resolve complex (3rd-level) support cases.
* Contribute to the creation of user instructions, knowledge base articles, and other supporting material for Nox products.
Who You Are
We're looking for someone with a service mindset, technical curiosity, and strong communication skills who thrives in a collaborative environment.
Qualifications & Skills
* Education in technology or equivalent work experience.
* Experience working in a regulated environment is preferred.
* Excellent verbal and written communication skills in English.
* Proficiency with computers, technology, and cloud services (e.g., AWS).
* Proven service attitude and a solution-oriented mindset.
* Experience in customer service or technical support roles.
* Strong team player with the ability to work independently when required.
Additional Details
* This position involves shift-based work and participation in an on-call rotation to support our global customer base.
* Location: Portugal (hybrid or remote flexibility).
Why Join Nox?
At Nox, you'll be part of a mission-driven company focused on improving lives through science and innovation in sleep medicine. You'll work with a team that values collaboration, integrity, and continuous learning, in an environment that encourages both professional and personal growth.