Accounts Receivable Operations Analyst (Bill to Cash) (m/f/div.)Full-timeAt KEENFINITY, we are a globally leading provider ofinnovative and professionalsecurity and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life.Next to our passion for technology we're very passionate about our work environment. Based on values such as trust, appreciation, and accountability weallwork together to shape the future – boldly, customer-focused and with a strong team spirit.We are establishing a stronger Bill‐to‐Cash (B2C/O2C) capability in Ovar to ensure high‐quality cash collection processes and effective daily coordination between our external service provider and internal Keenfinity teams (Credit Management, Sales Operations, Customer Service).As an Accounts Receivable Operations Analyst (Bill to Cash), you act as a central coordination point within the cash collection process. While our external service partner performs the 1stlevel customer outreach, your role ensures that the overall process flows smoothly, all parties are aligned, and potential issues are addressed in a timely and structured manner.You monitor dashboards and performance indicators, identify where support or clarification is needed, and work collaboratively with our external partner, Credit Management, Sales Operations, and local finance teams. By ensuring transparency, removing blockers, and coordinating next steps, you help maintain a healthy collection process and contribute directly to improving DSO and customer experience.This role is ideal for someone who enjoys facilitating collaboration, creating structure, and guiding stakeholders to a shared outcome—always with a positive and solutions‐oriented mindset.Your Responsibilities Daily Monitoring & Operational ControlReview B2C dashboards, aging buckets, matching rates, overdue status, and process performanceValidate the completeness and quality of Level1 collection actions performed by the external partnerIdentify process delays, repeated follow‐ups without progress, or cases requiring additional inputEnsure internal stakeholders act on their items (approvals, clarifications, issue checks) in a timely mannerCoordination Between External Partner & Keenfinity TeamsFacilitate smooth communication between the external partner and Keenfinity Credit Management, Sales Operations, and local financeEnsure information requests, dispute clarifications, and invoice checks addressed correctly and addressed promptlySupport both sides in understanding root causes and required follow‐up stepsMaintain a clear overview of case ownership and next actionsCoordinate Level2 collection activities when requiredWork with Credit Managers to ensure formal dunning, payment plans, or dispute handling follow the defined escalation matrixSupport Sales Operations and Customer Service in resolving delivery issues, invoice discrepancies, or customer specific questionsHighlight high risk accounts or situations requiring leadership visibilityPerformance, Insights & Continuous ImprovementIdentify recurring issues in communication flow, dunning accuracy, or overdue handlingConduct basic root cause analyses and share insights with the B2C Global Process Owner (GPO)Monitor KPIs such as DSO, dispute volume, open workflows, and service partner performanceContribute to process refinements, documentation updates, and alignment of best practicesWhy this role is attractiveDirect influence on cash flow, DSO performance, and customer satisfactionCentral, high‐visibility role within the global O2C/B2C operating modelStrong collaboration with Credit Management, Sales Operations, BPO teams, and FinanceExcellent development potential — toward Credit & Collections Analyst, O2C Process Expert, or Collections LeadQualifications2–4 years of experience in Accounts Receivable, Collections, O2C, Customer Service, or similar coordination rolesSolid understanding of cash collection workflows, dunning logic, dispute handling, and invoice lifecycleExperience collaborating with external service providers or Shared Services is an advantageStrong analytical skills; comfortable working with KPIs, dashboards, and aging reportsExcellent communication and collaboration abilities — able to build relationships and facilitate cross-team alignmentOrganized, proactive, and persistent in driving cases to closureFluent in English; Portuguese or German is an advantageSAP FI/AR knowledge is a plusNice to haveExperience with CRM/ticketing tools (Zendesk, Salesforce, ServiceNow)Experience in basic dispute resolution or credit processesPower BI and/or advanced Excel skillsFamiliarity with B2C/B2B dunning workflowsAffinity to work with Office 365 and other supportive IT tools (i.e. AI)Legal NotesGDPR‐compliant handling of personal data; collection limited to job‐relevant information.No collection of irrelevant private information in line with Portuguese data‐protection rules.Fully non‐discriminatory posting in accordance with EU and Portuguese labor law.Keenfinity Benefits includes: Hybrid work system (2 - 3 days at the office) Health insurance and medical office on site (nutrition, psychology, physiotherapy and general clinic)️ Sports and health related activities (gym)Training opportunities (i.e., technical training, foreign languages training) & certificationsOpportunities for career progression and continuous professional developmentExchange with colleagues around the worldAccess to great discounts in partnerships and productsAll our positions are open to people with disability#J-18808-Ljbffr