Launch Your Career in Tech Support – Help Users Worldwide!
Join a dynamic, team-oriented environment where your technical skills and problem-solving mindset can shine.
If you're a strong communicator who enjoys assisting others and working in fast-paced settings, this role offers the perfect opportunity to support global users of cutting-edge digital products—exclusively via chat and email, with no phone calls involved.Role Overview As aCustomer Support Specialist, you'll be at the forefront of ensuring seamless customer experiences.
Through written communication channels, you'll assist users, troubleshoot issues, and provide reliable guidance.
This role is ideal for individuals who thrive on structured processes, care about customer satisfaction, and want to grow within a collaborative, tech-driven team.Key ResponsibilitiesHandle customer inquiries throughemail and chat only, providing prompt, courteous, and clear responsesUse established support workflows (SOPs) to resolve issues or escalate when neededConsistently meet service standards, including quality metrics and SLA targetsStay current on product updates and best practices through ongoing training and feedbackApproach every case with a customer-first, solution-oriented attitudeShare ideas to optimize support processes and contribute to continuous improvementRequirementsProficiency in French (C2 level)Proficiency in English (B2 level)EU citizenship or a Portuguese residency cardAt least one year of experience in Customer Support or a related roleStrong analytical, leadership, and communication abilitiesDesire to learn and advance in the fieldWhy join usCompetitive Salary : Your expertise and dedication are rewardedLanguage Bonus : Additional rewards for your language proficiencyMeal Allowance : Daily support during your work hoursHealth & Life Insurance : Comprehensive benefits for your well-beingCollaborative Team : Be part of a communicative and supportive work environmentRelocation Assistance : Smooth transition support for your moveOnsite Work Environment : Be part of a supportive and communicative teamReady to Take Your Career to the Next Level?
Apply now and be a key player in delivering outstanding customer experiences while advancing your career!
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