VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including Astra Zeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester WaveTM Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.About WPPWPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.The opportunity:We have an exciting opportunity for an experienced Senior UX Designer to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting.Reporting into the Lead UX, this is a role requiring someone with excellent ecommerce/online experience, and who has a portfolio to prove it.As Senior UX Designer, you'll be a key part of the team and expected to take the initiative in ensuring the customers' needs and our clients' requirements are fully understood and met by the proposed solution. This is a practical role requiring someone with excellent technical ability who can lead and craft UX project deliverables across all phases of the design process, including running business requirements workshops, research and usability testing, and the creation of design artifacts such as journey maps, wireframes and prototypes.What you'll be doing:Designing and running product definition and UX requirements workshopsScoping and managing a variety of both qualitative and quantitative researchAnalysing research data to identify and generate meaningful insights and behavioural patternsUsing design thinking techniques to identify opportunity areas for new experiences, propositions, products and services, then help bring together the thinking around feasible, and viable solutionsCreating design artefacts – e.g., personas, journey maps, storyboards, process flows, information architecture diagrams, wireframes, prototypes, etcCommunicating, defending and building consensus around the desired product strategy and/or suggested design approachWorking closely with stakeholders, fellow designers, program managers and developers, contributing to the improvement of the design quality and final user experienceCollaborating with Account Leads, Head of UX, Head of CX and clients as a part of the creative process, understanding business drivers and provide UX leadership to clients and internal teamsPresenting and communicating your ideas and design rationale both to working groups and C-SuiteWhat you should have:Significant proven experience, ideally at an agencyCompelling portfolio that demonstrates high quality, best in class UX designBreadth of experience in e-commerce or complex journeys.Experience owning the full UX process, including running discovery phases (both internal and external and qualitative and quantitative research), and solving complex problems using design-thinking methods and techniquesSolid information, interaction and experience design skillsAbility to understand the array of technical constraints, user goals and business requirements that shape current and future developmentsStrong portfolio is a mustWhat we can offer you:Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.We offer a great benefits package including hybrid working that works for everyone, social events, training opportunities, medical and dental insurance, life assurance, meal cards and much moreOur culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.We lead withHeart, fostering empathy and trust where genuine connections and human-centric work flourish. We empower yourBrainsfor innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we championCourage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.