Customer Support Role Overview
We're seeking a skilled Customer Support Representative to assist customers with their online shopping experience. As a key member of our team, you'll provide top-notch support via phone, email, or chat, helping customers navigate our platform with ease.
About the Job
This is an exciting opportunity for a customer-focused professional to join our dynamic team. You'll be responsible for:
1. Responding to customer inquiries and resolving issues in a timely and effective manner.
2. Providing accurate information about orders, returns, and account settings.
3. Staying up-to-date with our product range and policies to offer informed support.
Your Responsibilities
You will be expected to:
* Assist Customers Effectively: Respond to Dutch-speaking customer inquiries via phone, email, or chat, offering clear and helpful guidance.
* Resolve Customer Issues: Help with questions about orders, returns, and account settings, ensuring timely resolutions.
* Stay Informed: Keep up-to-date with the platform's product range and policies to provide accurate support.
* Contribute to Customer Satisfaction: Use your problem-solving skills to ensure a smooth and enjoyable experience for every customer.
What We're Looking For
We need someone who:
* Has fluency in Dutch (spoken and written) and good English skills (B2 level or higher).
* Is interested in working in e-commerce and has strong communication skills.
* Can work independently and efficiently in a remote environment.
* Is tech-savvy and a quick learner when it comes to new tools and systems.
The Offer
We're proud to offer:
* Remote Work: Work from anywhere in Portugal while staying connected to a supportive team.
* Flexible Start Dates: Options to begin in February or March 2025.
* Competitive Package: A market-standard salary with additional benefits.
* Professional Development: Access to training, coaching, and career growth opportunities.
* Engaging Culture: Be part of a diverse, international team with an open and collaborative work environment.
Why This Role?
This role offers:
* An opportunity to be part of one of Europe's most well-known e-commerce platforms.
* A chance to gain valuable experience in a fast-growing industry while working remotely.
* Flexibility, personal growth, and the opportunity to make a difference for customers every day.