Join Us at Closer Consulting!Mutual Respect, Empathy, Innovation and Professional Pride. Do you see yourself within these values?Founded in 2006 under the mission \"To Challenge Complexity\", Closer Consulting is a Data Science company specialized in Business Intelligence, Advanced Analytics and Artificial Intelligence.By developing projects in the most diverse industries – Banking, Telecommunications, Health, Retail, Energy, Insurance or Aviation – we analyze data, transforming it into knowledge for our clients, allowing them to adopt the best decision-making for their respective organizations and businesses.We are now looking for aSupport IT Analystwilling to accept new challenges in our Closer team in a hybrid international project based in Lisbon.Key Responsibilities:Provide Level 1 and 2 support to users of theSilva platform(built onService Now)Handle incidents, problems, requests and service catalogue tasksMaintain data for Silva service cataloguePerform release testing and contribute to Silva monthly upgradesDeliver training to Silva key-users when neededManage projects involving only data/config changesTechnical Profile:5+ years of experience withService Now, includingITSMandSPMmodulesProficiency inJava ScriptandService Now scriptingExperience withService Now Sys Adminand workflow configurationSolid grasp ofITIL V4and IPC processesExperience creatingPower Pointcontent for trainingPrior experience ininternational support contextsPersonal Profile:Strong communication and coaching skillsResilience in emergency or changing contextsAble to support and guide end-users and peersFluent inEnglish