Maintenance Control Centre Controller Job Description
Responsible for proactively monitoring all operational aircraft and controlling unscheduled maintenance actions. Ensures compliance with approved maintenance procedures and governing authority guidelines.
* Prioritise, manage, and address work assignments to achieve effective outcomes;
* Provide technical support to flight crews for timely decision-making on reported technical issues or concerns;
* Review Aircraft Status Reports, MEL reports, Inspection due lists, and Electronic Tracking Data to maintain an accurate status of aircraft fleets;
* Monitor and perform regular follow-ups with Service Providers on work orders and contents to ensure controlled release to service dates and mitigate potential maintenance issues and overlaps;
* Ensure all maintenance actions comply with NetJets CAME and Maintenance Procedures and regulatory requirements;
* Maintain Computerized Maintenance Tracking System work orders with coherent, accurate, and factual data and information for diligent record keeping which supports timely decision making and the reliability program;
* Review, control, and approve maintenance contract change orders and costs associated with Maintenance work orders proficiently to ensure they are in accordance with Approved Expenditure Approval Matrix and loaded within the Maintenance Work Order Approval system (MxFinancials) system;
* Coordinate requests for aircraft parts, data, and support equipment in a timely manner to minimize downtime;
* Report any aircraft continuing airworthiness activities or events that potentially impact safety and compliance through established procedures;
* Ensure aircraft historical records are maintained in accordance with NetJets Maintenance Procedures;
* Support the Maintenance Control Centre Supervisor with the accomplishment and requirements of the defined annual audit program;
* Ensure all company and departmental applications are utilised as requested by management and in accordance with company-defined policies and procedures;
* Notify all relevant Operational departments when technical issues are reported and maintenance line extensions have an impact on Operation and Customer;
* Coordinate with the Travel department the logistic requests to support Service Centre Technical personnel assigned to respond to geographic AOG events ensuring accurate and timely planning;
* Ensure disciplined working practices are applied providing consistency and compliance with defined policies and procedures;
* Apply a culture of discipline and effective performance KPIs which supports optimised performance and excellence;
* Ensure that safety is a part of every job and activity. Support the safety and compliance programmes ensuring that any issue that may affect them is appropriately reported;
Required Skills and Qualifications
* EASA Part 66 Maintenance Technician Licence and/or equivalent Engineering degree;
* Minimum 5 years' experience in aircraft technical maintenance or minimum 3 years' aviation experience in a Part-145 or CAMO Maintenance control environment;
* Credible knowledge and interpretation of EASA, UK CAA, and ICAO regulations and requirements;
* Aircraft technical and system troubleshooting skills on assigned aircraft type;
* Effective communication skills across operational areas;
* English language proficiency B2/C1 level;
* Proficiency in MS Office applications;
Benefits
This role offers a unique opportunity to apply your expertise and skills in a dynamic and challenging environment.
Others
Please note that other duties can be performed subject to being within the same professional career, considered related or functionally linked.