Technical Support for Music Streaming Company
Your role will be to provide top-notch technical support services to our customers. This includes consulting on music-related products, assisting clients through various channels, and guiding users in utilizing their products.
Key responsibilities include:
* Offering expert technical support services;
* Consulting for the purchase of music related products;
* Assistance for customers through telephone, email, and live chat channels;
* Guiding users in utilizing their products, including software installation and device synchronization;
* Delivering efficient guidance and recommendations for purchasing products.
For this position, we are looking for candidates with a native level of French and a good level of English. You should also have enthusiasm about music and softwares, as well as knowledge of the value and impact that a good customer experience can create. Being an attentive listener, comfortable and skillful at communicating with people is essential.
In addition, you should be energetic, innovative, and working proactively at a fast pace. Having excitement about intercultural communication and the expatriate lifestyle is also important. We are open to relocating to Lisbon for an international career and life experience, but having a valid Portuguese work permit (required) is necessary.
What's in it for you?
* Type of contract: yearly and renewable;
* Working hours: full-time;
* Salary conditions (*) – 2 options:
1. Including free accommodation (shared flat, all bills included): 1040€ gross/month (based on level of experience);
2. Excluding accommodation: 1240€ gross/month.
International candidates are entitled to reimbursement of their initial flight, airport pick up, yearly two-way flight ticket back to their home country (within the EU), and help with paperwork, opening bank account, etc. upon arrival. We also offer free Portuguese lessons, cooking classes, sports activities, and social events organized by the company, as well as real career opportunities in different career paths.