Operational Process Analyst Role Summary:
The successful Operational Process Analyst will be responsible for ensuring the timely and accurate completion of defined processes and procedures. This role requires a high degree of accuracy, completeness, and compliance with relevant standards.
The candidate will identify and resolve complex issues using judgment based on rules and procedures. They will work independently to address simple issues, while escalating complex issues to senior team members when necessary.
Key areas of responsibility include:
* Providing operational support
* Managing dispatch operations
* Ensuring administrative and support functions are running smoothly
* Delivering customer service excellence
* Supporting air network operations
* Maintaining service assurance
* Handling manifesting and reporting tasks
* Coordinating location-based customer services
This role is ideal for individuals who can thrive in a fast-paced environment and possess strong analytical and problem-solving skills.