We are looking for a Helpdesk Engineer to join our Client's team in a remote work model with occasional visits to the Lisbon office.
At Hexa Consulting, we are more than just an IT consulting company — we are a space where technological talent grows. Based in Portugal, we value transparency and a people-first approach, helping professionals take the next big step in their IT careers.
Our mission is to build strong relationships and support the development of every team member. With projects in Nearshore, Time & Material, Service Management, and Tech Academies, you will find opportunities to learn, innovate, and grow in your career.
Key Responsibilities:
* Provide first-line technical support to end users via phone, email, and ticketing systems
* Diagnose and resolve hardware, software, and network-related issues
* Escalate complex issues to second- or third-level support teams when necessary
* Install, configure, and maintain user workstations, applications, and peripherals
* Manage user accounts, permissions, and access rights
* Monitor and maintain IT systems to ensure optimal performance and availability
* Document incidents, solutions, and procedures in the knowledge base
* Ensure timely response and resolution in line with SLAs
Required Qualifications:
* Previous experience in a Helpdesk, Service Desk, or IT Support role
* Solid understanding of Windows operating systems and Microsoft Office 365
* Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
* Experience with ticketing systems and remote support tools
* Strong troubleshooting and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work independently and manage priorities effectively
* Fluency in English (C1 level required)
Why Join Us?
* Contract Type: Permanent / Employment or B2B, depending on your preference
* Health Insurance: Comprehensive coverage for your well-being
* Remote Model: Remote with occasional visits to the Lisbon office
* Continuous Learning: Access to Udemy Business with thousands of courses and workshops
* Team Culture: Collaborative, relaxed, and innovative environment
If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment, please send your CV!