Your new CompanyAn innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for an Export Sales OPS Senior (m/f/d).Your new roleYou'll play a key role in supporting commercial success for international order management and logistics operations. You'll coordinate shipments, resolve customer and sales inquiries, and ensure smooth communication between internal teams and external partners. As a Senior, you will also provide technical guidance and operational support to your local Export Sales Ops team.Manage and respond to order-related inquiries from customers and sales teamsCoordinate with Distribution Centers and freight forwarders for timely shipmentsResolve complex order and delivery issues in collaboration with internal teamsMonitor shipments, backlogs, and update stakeholders on delivery statusSupport inventory allocation and backorder prioritization with cross-functional teamsGenerate reports to provide insights on open orders and revenueProcess custom, warranty, return, and correction orders as neededMaintain shipment logs and escalate carrier issues when necessaryRepresent the company professionally and support continuous improvement initiativesOversee daily operations, onboarding, and system housekeeping while ensuring consistent service deliveryManage team absences, support holiday planning, and secure business continuity through effective backup planning/activation and proactive team communicationMonitor team KPIs, performance SLA's, and identify training needsA strong team player, capable of influencing and engaging effectively at all organizational levelsHighly adaptable and flexible, capable of adjusting to changing prioritiesWhat you need to be successfulMinimum 2+ years of experience in a customer service roleProven track record driving process improvement initiativesMust be legally eligible to work in EU and able to travel internationallyEnglish native or fluency (C2 min), Mandarin, Japanese / Korean highly advantageousKnowledge of cultural practices across Asian countries is an advantageMust be available for flexible hourly shifts across POR/HK time zones (5am - 2pm)What the company can offer youHybrid working model; Annual Bonus;Meal Allowance; Health Insurance; Enjoy stabilityand resources provided by a well-established, fast growing multinational company.Next StepWe are waiting for your resume!Thank you!