Sr.
Manager IT Delivery Center EMEA (m/f/d)
Olympus Medical Products Portugal (OMPP) | Corporate (x)
Olympus Medical Products Portugal is a subsidiary of the Olympus Group.
Its core business is the repair of optical and digital equipment's of the brand, offering to Olympus customers repair services that meet highest demands in terms of speed, approachability, reliability and consistency.
The IT Delivery Center Lead is accountable for setting up, operating, and scaling the IT Delivery Center at their site, establishing it as a key site within Global IT's delivery model aligned with global standards and integrated ways of working.
The Lead actively promotes Global IT's vision, strategy, and values across the Center to embed a consistent culture and ways of working.
The IT Delivery Center Lead is also accountable for service delivery, operational continuity, client satisfaction, compliance (including security and data protection), and overall operating efficiency.
As the on-site "dotted-line" people manager for all IT Delivery Center staff (~35, with growth potential), the Lead partners with the HR functions to hire, onboard, develop, and retain talent while meeting local requirements and fostering an inclusive, high-performing environment.
Your responsibilities
Accountable for planning and executing the stand-up of the IT Delivery Center at their site, including coordinating workplace infrastructure, connectivity, security, onboarding, and business continuity with local corporate functions.
Accountable for establishing the Center as a key delivery site fully aligned with Global IT standards and integrated ways of working; promoting Global IT's vision, strategy, and values locally; fostering Olympus and Global IT culture.
Lead day-to-day operations of the IT Delivery Center; be accountable for service delivery outcomes, operational continuity, client satisfaction, and operating efficiency; define and track KPIs and SLAs; share lessons learned; and drive continuous improvement.
Optimize costs and operational efficiency of the IT Delivery Center; manage the local budget.
Monitor center capacity and resource utilization; recommend optimization actions.
Responsible for local stakeholder management and communication; serve as the local business liaison and primary on-site IT management contact for business stakeholders and Global IT teams; ensure clear communication and timely, effective escalation and resolution of high-impact service issues affecting local operations.
Ensure security, data protection, and compliance with local laws and regulations (including GDPR); maintain robust controls and audit readiness in coordination with global Security and Compliance functions.
Maintain vendor and partner relationships, including contracts, SLAs, and performance management to support Center operations and delivery.
Program and project management: lead Global IT initiatives to achieve agreed outcomes; plan, execute, and roll out global programs and projects locally, including change management and adoption.
Provide local people leadership: drive hiring and staffing with HR and IT sub-functions; support solid-line managers in talent development; deliver structured performance inputs; coach team members; build an inclusive site culture; support employee well-being; and ensure adherence to HR processes and local requirements.
Qualifications
Bachelor's or master's degree in Business Administration, Information Technology or related field, or equivalent work experience.
Proven experience establishing and scaling an IT delivery/shared-services center of minimum 40 FTE preferably in a comparable site or region.
Minimum 8 years of experience in a responsible position for IT service and/or IT infrastructure delivery.
Strong practical experience in delivering IT services in a distributed, outsourced IT delivery model with internal delivery centers and external MSP providers.
Progressive experience in a multinational, multidivisional technology environment.
Minimum 5 years' experience in people management of a minimum 20 people team within a regional/global IT organization.
Strong stakeholder management and communication skills.
Excellent problem solving and organizational skills.
Moderate travel expected across EMEA (mainly to Hamburg, Germany) for coordination, vendor management and stakeholder engagement.
Commitment to diversity and inclusion.
Key Skills
Meticulous & detail-oriented: Ensures accuracy in equipment management, calibration checks, and documentation.
Analytical & problem-solving: Interprets calibration results, identifies deviations, and implements corrective actions.
Results-oriented & decisive: Meets calibration deadlines and ensures operational reliability.
Effective communication: Collaborates with internal teams and external suppliers, ensuring clear documentation and compliance.
Teamwork & independence: Works autonomously on equipment monitoring while supporting cross-functional initiatives.
Commitment to quality, compliance & safety: Upholds ISO ***** standards, promotes a quality culture, and ensures safe, compliant operations.
Compensation & Benefits
Competitive salary.
Permanent employment contract.
Health insurance.
Vacation policy (24 vacation days, with additional days off for your birthday and December 24th).
Free Curative Medicine.
24/7 Employee Assistance Program (EAP).
Nutritional options at work (canteen with diverse meal choices including meat, fish, diet, vegetarian, and composed salads).
Unlimited access to LinkedIn Learning.
Initial and continuous training aligned with your career goals.
Referral program.
Engaging events (team buildings, holiday celebrations, and themed days).
On-site parking (for cars, motorcycles, and bikes, including electric car chargers).
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