About Us: Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints. Our mission is to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction.Role Overview: As a Field Service Engineer, you will be responsible for the installation, service, and support of Rapiscan X-ray screening systems. Your primary focus will be on supporting all X-ray and Trace product lines at airports. Key responsibilities include:Installation, commissioning, and service support of Rapiscan’s X-ray systems.Performing preventive and corrective maintenance on-site.Ensuring technical procedures are followed and PMs and CMs are carried out in accordance with technical recommendations.Attending all call-outs.Working on a shift pattern to support customer sites.Completing documentation and service orders correctly and promptly.Submitting service reports and non-conformance reports without delay.Contributing to the traceability of spare parts and accurate stock counting.Acting as the site representative of Rapiscan, establishing strong and trustworthy relationships with customers.Learning from IT Specialists about server setup and PLC engineers for integration and commissioning, and becoming proficient.Ensuring systems are permanently accurate and optimized.Participating in other departmental ad-hoc duties, including special projects.Candidate Requirements:Strong communication skills with excellent written and oral ability.Excellent ability to troubleshoot complex systems and logically work through problems.Flexibility during times of change and prompt, efficient reaction to project adjustments.Self-motivated and able to work well under pressure.Ability to obtain airport security passes (some require a Criminal Record check).Knowledge, Training, and Qualifications:An engineering electrical diploma.Good English language skills: spoken, written, and communication.General knowledge of mechanical, electrical, hydraulic, and electronics is desirable.