Descrição da Função
Your New Company
You will be
joining a leading company in the technology sector, known for its innovative
solutions and commitment to excellence.
Your New Role
As an IT
Operations Manager, you will lead the IT Operations team, ensuring the delivery
of high-quality services aligned with defined SLAs and KPIs. You will manage
client relationships, represent the company in operational management with
strategic clients, and implement efficient operational processes.
Responsibilities
Lead the IT Operations
team, ensuring the delivery of services that meet SLAs and KPIs.
Manage relationships with
key clients, ensuring their satisfaction and alignment with business
goals.
Act as the company's
representative in operational management with strategic clients, serving
as a trusted partner.
Define and implement
efficient operational processes, focusing on continuous improvement and
automation.
Collaborate with Customer
Success, Technical Support, and Cybersecurity teams to ensure integrated
and high-value services.
Oversee capacity planning
and resource allocation, promoting the development of technical and
behavioral skills.
Support the definition of
the company's managed services strategy, proposing new approaches, tools,
and operational models.
Monitor service
performance, preparing operational reports and continuous improvement
proposals for clients and service management.
Qualifications
Bachelor's degree in
Computer Engineering, Networks, Information Systems, or a related field.
Proven experience in IT
operations management, preferably in managed services environments (MSP).
Proven experience in
managing multidisciplinary technical teams.
Excellent communication
skills, both with technical teams and executive-level clients (C-Level).
Strong knowledge of
infrastructure (networks, systems, virtualisation), cloud, and ITSM.
Relevant certifications
(e.g., ITIL, PMP, ISO 20000) are highly valued.
High sense of
responsibility, organisation, and focus on results.
Inspirational leadership
skills, promoting a collaborative and excellence-oriented environment.
Benefits
Integration into an
innovative and multidisciplinary team, with challenging projects and
reference clients.
Active participation in
the strategic evolution of the company's managed services.
Continuous personal and
professional development plan.
Collaborative environment
with a strong culture of learning, knowledge sharing, and work-life
balance.
Attractive salary package,
compatible with demonstrated experience, and additional benefits.
Hybrid work model
Next steps
If this role
sounds like a good fit for you, click 'apply now' to send us your CV.
You will be
joining a leading company in the technology sector, known for its innovative
solutions and commitment to excellence.
Your New Role
As an IT
Operations Manager, you will lead the IT Operations team, ensuring the delivery
of high-quality services aligned with defined SLAs and KPIs. You will manage
client relationships, represent the company in operational management with
strategic clients, and implement efficient operational processes.
Responsibilities
Lead the IT Operations
team, ensuring the delivery of services that meet SLAs and KPIs.
Manage relationships with
key clients, ensuring their satisfaction and alignment with business
goals.
Act as the company's
representative in operational management with strategic clients, serving
as a trusted partner.
Define and implement
efficient operational processes, focusing on continuous improvement and
automation.
Collaborate with Customer
Success, Technical Support, and Cybersecurity teams to ensure integrated
and high-value services.
Oversee capacity planning
and resource allocation, promoting the development of technical and
behavioral skills.
Support the definition of
the company's managed services strategy, proposing new approaches, tools,
and operational models.
Monitor service
performance, preparing operational reports and continuous improvement
proposals for clients and service management.
Qualifications
Bachelor's degree in
Computer Engineering, Networks, Information Systems, or a related field.
Proven experience in IT
operations management, preferably in managed services environments (MSP).
Proven experience in
managing multidisciplinary technical teams.
Excellent communication
skills, both with technical teams and executive-level clients (C-Level).
Strong knowledge of
infrastructure (networks, systems, virtualization), cloud, and ITSM.
Relevant certifications
(e.g., ITIL, PMP, ISO 20000) are highly valued.
High sense of
responsibility, organization, and focus on results.
Inspirational leadership
skills, promoting a collaborative and excellence-oriented environment.
Benefits
Integration into an
innovative and multidisciplinary team, with challenging projects and
reference clients.
Active participation in
the strategic evolution of the company's managed services.
Continuous personal and
professional development plan.
Collaborative environment
with a strong culture of learning, knowledge sharing, and work-life
balance.
Attractive salary package,
compatible with demonstrated experience, and additional benefits.
Hybrid work model
Next steps
If this role
sounds like a good fit for you, click 'apply now' to send us your CV.
Contacto
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