Technical Support Specialist
The position of Technical Support Specialist involves providing exceptional customer service by responding to inquiries, resolving issues, and offering support for various technical matters related to boat products. This role requires strong analytical and problem-solving skills to diagnose and resolve complex problems.
Key Responsibilities:
* Manage warranty claims from initiation to resolution, ensuring compliance with established procedures.
* Follow up on open issues to ensure timely resolution and communicate status updates.
* Provide training to dealers on warranty administration, service-related processes, and product knowledge.
* Support the legal team in resolving product-related issues, including attending court disputes when necessary.
* Offer assistance via phone or email to dealers regarding boat warranty and quality-related inquiries.
* Collaborate with other functions within the organization to support events and initiatives.
Requirements:
* Relevant experience in a technical customer-facing role, preferably with at least 5 years of experience.
* Thorough understanding of key boat aspects and distribution networks.
* Familiarity with MS Office suite (Word, Excel, PowerPoint, Outlook).
* Excellent verbal and written communication skills in Portuguese, English, and French, with any additional European languages being an asset.
* Able to analyze and resolve complex technical issues, as well as provide timely and accurate service information.
Benefits:
This role offers a dynamic work environment with opportunities for growth and development. We value diversity and welcome applications from individuals with diverse backgrounds and experiences.
About Us:
We are a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique solutions are informed by deep consumer insights and powered by our commitment to excellence.