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About The Job
The Cash Management Monitoring Officer is responsible for monitoring the quality of automated production across the BNP Paribas group in areas such as Payments, Swift, and Cash Management. The goal is to improve incident management for recurrent critical incidents for clients through continuous enhancement of operational processing quality, managed by the 24/7 Cash Management Control Tower located in Paris, Brussels, Singapore, Montreal, and Lisbon.
Your Main Activities Are
* Monitor the quality of automated production for Payments, Swift, and Cash Management across the group.
* Supervise end-to-end flows passing via Swift infrastructure, Payments, and Cash.
* Manage production incidents efficiently and coordinate interventions to restore services.
* Provide level 1 support for the Middle Office Cash Management.
* Oversee payment flows for sensitive clients.
* Support monitoring tools and flow restoration activities.
* Contribute to improving the resilience and trustworthiness of flow applications, including participating in Monitoring Committees.
* Enhance existing processes, participate in projects, and work autonomously on specific activities.
* Availability to work early/late shifts (7am-5pm) and on bank holidays.
Profile and Skills to Success
* Bachelor's Degree in Economics, Finance, Accounting, or related field.
* Up to 2 years of experience in Client Management, Banking, or Financial Operations.
* Proficient in English, both written and oral.
* Knowledge of MS Office Excel.
* Strong collaboration and teamwork skills.
* Analytical thinking and communication skills.
* Client-focused attitude.
* Organizational skills and resilience.
Why Join BNP Paribas?
BNP Paribas is a leading banking institution operating in 63 countries with nearly 183,000 employees. In Portugal, it has over 8,700 employees and offers a range of financial services globally. The company is committed to diversity, inclusion, work/life balance, and flexible remote working conditions.
For more information, visit https://bnpp.lk/why-BNP-Paribas-Portugal.
Please note: Only applications in English will be considered. Additional documentation may be requested if selected.
Additional Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Finance and Sales
* Industries: Banking and Financial Services
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