Customer Service Representative Opportunity
We are seeking highly skilled Customer Service Representatives to provide exceptional support to our clients via chat, email, and phone.
Main Responsibilities:
* Provide timely and effective support to clients through various communication channels.
* Assist customers with self-serve advertising platforms and related tools to enhance their experience.
* Deliver pre- and post-sales support for digital advertising products, addressing technical issues and providing resolutions in a professional manner.
* Troubleshoot and resolve bugs or delivery errors, communicating updates and resolutions to clients promptly.
* Identify opportunities for clients to improve their advertising performance and gather feedback to enhance user experience.
Candidate Profile:
* Fluency in Turkish (mandatory) and proficient English language skills.
* Strong communication, problem-solving, and interpersonal skills, with the ability to manage multiple tasks in a fast-paced environment.
* Basic technical proficiency and computer skills, with a proactive and customer-oriented mindset.
This is an exciting opportunity to work with global brands in the digital advertising space, offering a chance to grow professionally and make a meaningful impact.