Position Summary
The
Rooms Division Manager
is responsible for ensuring the highest standards of cleanliness, sanitation, and maintenance across all guest and crew accommodations, public spaces, and laundry services. This role plays a critical part in
enhancing guest satisfaction
, driving operational efficiency, and ensuring compliance with public health and company standards. The Rooms Division Manager leads and develops a high-performing team, optimizing service delivery, cost control, and training to maintain an exceptional onboard experience.
Key Responsibilities
Cleanliness, Sanitation & Maintenance
Ensure adherence to
company and public health standards
for all guest and crew spaces, including accommodations and public areas.
Perform
daily inspections
to verify cleanliness, sanitation, and presentation consistency.
Oversee
laundry operations
, ensuring high-quality and timely delivery of guest and crew linen and garments.
Conduct
preventive maintenance and inventory reviews
, reporting fixture and furnishing conditions for proactive upkeep.
Guest Satisfaction & Service Excellence
Drive a
guest-centric service culture
, ensuring team members deliver personalized experiences and timely resolutions.
Proactively
reduce post-cruise complaints
by identifying and addressing service gaps onboard.
Ensure all Rooms Division teammates
uphold company service standards
, maintaining a professional and welcoming demeanor.
Financial & Resource Management
Manage
Rooms Division expenditures
within budget allocations, optimizing cost efficiency.
Monitor and train teams to
maximize laundry revenue while minimizing costs and refunds
due to damaged items.
Implement procedures to
reduce waste, breakages, and improper handling
of supplies and equipment.
Leadership & Team Development
Mentor and develop the
Rooms Division team
through structured training, coaching, and career progression support.
Ensure all team members complete ongoing
training programs
aligned with their roles and responsibilities.
Foster a
positive and professional work culture
, promoting service excellence and operational efficiency.
Skills, Knowledge & Expertise
Experience & Education
10+ years of experience
in the cruise industry or a mix of
shipboard and land-based hotel operations
.
Minimum
5 years of experience as a Housekeeping Manager
on a cruise ship.
High School Diploma/GED or Associate Degree
in hospitality or a related field.
Leadership & Operational Expertise
Strong
general management skills
, including time management, planning, and problem-solving.
Ability to
analyze operational data
and make informed decisions to improve efficiency.
Guest Service & Communication
Excellent English communication skills
(verbal and written); additional languages are preferred.
A personable,
approachable leader
with strong social skills and a guest-first mindset.
Commitment to
delivering outstanding guest service
and fostering a memorable onboard experience.
Adaptability & Cultural Awareness
Ability to
thrive in a multicultural work environment
, maintaining professionalism and collaboration.
Passion for
continuously exceeding expectations and surprising guests with exceptional service
Contract
6:2 Rotations (Rolling contracts of 6 months onboard the ship followed by 2 months of vacation).
Single cabin accommodation.