Project Management Opportunities
We are seeking a seasoned Program Manager to lead our team in delivering complex projects and process improvement initiatives. The successful candidate will be responsible for managing the global projects portfolio, driving consistency and best practices, and ensuring client satisfaction and retention.
* Key Responsibilities:
* Lead key projects and initiatives for delivery operations.
* Establish and implement best practices for process organization, reporting and support of key delivery processes.
* Define global projects scope, goals, budget and timeline in collaboration with Sales, internal teams and clients.
* Manage on-boarding process for global clients and projects, coordinating with all supporting and regional teams.
* Create and maintain high level plans which span multiple lines of business.
* Oversee the overall project schedule, ensuring the individual line of business plans are maintained and the interdependencies between are tracked and managed.
* Lead and guide the respective Project Managers of each line of business, ensuring their individual project needs to deliver are met.
* Effectively communicate project expectations to PMs across involved LOBs in a timely and clear manner.
* Capture and communicate program-related business, functional and creative information to project stakeholders and senior management.
* Conduct high-level reporting to the client and internal stakeholders, working with them and our internal teams to recognize and address any potential challenges.
* Helps prepare business cases and other documents in support of key initiatives.
* Effectively manages issues, risks, and dependencies.
* Conduct postmortems and make recommendations in order to identify successful and unsuccessful project elements.
* Define 'best practice' methodologies with other Program Managers for future projects which span multiple lines of business.
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