We are seeking a Fashion Advisor who is passionate about fashion and trends. This role is perfect for someone who enjoys sharing their knowledge with others.
Key Responsibilities:
* Provide exceptional customer service by acting as a fashion mentor to customers.
* Answer questions, resolve issues, and provide solutions to customer concerns via phone, email or social media.
* Handle product inquiries, order issues and payment methods in a professional manner.
* Transform online credit simulations into completed files efficiently.
* Communicate effectively with other departments and redirect related cases to the responsible teams.
What We Offer:
* A contract with the option to renew yearly or every six months.
* A standard 40-hour workweek from Monday to Sunday, with flexible hours between 7am and 9pm.
* Comprehensive health insurance from day one.
* Relocation support for international candidates, including flight reimbursement and airport pick-up services.
* Ongoing language lessons, cooking classes, sports activities and social events organized by the company.
Requirements:
* Native German language skills and good English communication skills.
* A genuine enthusiasm for fashion and trends.
* Knowledge of how customer experience impacts business success.
* Excellent communication and listening skills.
* The ability to work at a fast pace in a multicultural environment.