Job Overview:
We are seeking a skilled professional to fill the role of Solutions Delivery Engineer. As a key member of our team, you will be responsible for providing day-to-day support, monitoring, and troubleshooting services to ensure the reliability and performance of our infrastructure.
About the Job:
* This position requires someone who is passionate about delivering high-quality solutions and has excellent technical skills.
* You will work closely with our DevOps team to identify and resolve technical issues related to the infrastructure.
* Your primary goal will be to ensure that all incidents and problems are resolved within defined Service Level Agreements (SLAs).
Key Responsibilities:
* Continuously monitor the health and performance of our infrastructure using various tools and technologies.
* Utilize real-time monitoring systems to detect and respond to incidents promptly.
* Perform regular checks and maintenance activities to ensure optimal system performance.
* Collaborate with the DevOps team to troubleshoot and resolve technical issues.
Troubleshooting and Resolution:
* Diagnose, troubleshoot, and potentially resolve technical issues related to the infrastructure.
* Document and communicate the root cause of incidents and the steps taken to resolve them.
* Collaborate with other teams to address and fix incidents.
Benefits:
* The successful candidate will have opportunities to develop and implement automation scripts to streamline monitoring and troubleshooting processes.
* You will participate in post-incident reviews to identify and address any gaps in the monitoring and support processes.
* Our team provides a collaborative and dynamic environment where you can grow professionally and personally.
Requirements:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* At least 2 years of experience in a similar role.
* Excellent communication and problem-solving skills.
What We Offer:
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A collaborative and dynamic work environment.