Be part of a dynamic team as a Digital Customer Engagement Manager.
This role involves supporting sales to delivery handovers and customer onboarding to SAP Enterprise Cloud Services, contributing to onboarding/transitioning customers to SAP Enterprise Cloud Services, orchestrating service/project delivery according to planned scope, budget, and milestones, and supporting in de-escalations of critical customer situations.
The ideal candidate will have technical expertise in SAP Basis area with minimum 2+ years of experience, good understanding & hands-on experience required in HANA database, experience in SAP Upgrade & Migration (OS/DB) is mandatory, experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus, and hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Additionally, the candidate should have 4+ years' experience with multi-national software/IT organizations, 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management), and 2+ years of SAP Basis S/4HANA knowledge.
Language proficiency in Portuguese at C1: Level Fluency and English at B2: Independent Level User is required.
Key Responsibilities:
* Supporting sales to delivery handover
* Contributing to onboarding/transitioning customers to SAP Enterprise Cloud Services
* Orchestrating the overall service/project delivery
* Supporting in de-escalations of critical customer situations
Requirements:
* Technical expertise in SAP Basis area
* Good understanding & hands-on experience in HANA database
* Experience in SAP Upgrade & Migration (OS/DB)
* Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape
* Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP)
Desirable Skills:
* Cloud knowledge
* SAP Basis S/4HANA knowledge
Language Requirements:
* Portuguese at C1: Level Fluency
* English at B2: Independent Level User
Benefits:
We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package.