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Digital marketing assistant

Albufeira
beBeeSupport
Anunciada dia 23 julho
Descrição

B2B Support Specialist

We are seeking a highly skilled B2B Support Specialist to join our team. As a member of our Advertisers Support team, you will assist small and medium-sized businesses using advertising tools on social media platforms.

Your Responsibilities:

* Handle customer support through chat, email, and outbound calls in Polish and English.
* Assist with troubleshooting, bug reporting, and platform navigation.
* Offer guidance on campaign optimization and self-service ad tools.
* Convert written support requests into outbound calls when needed to ensure timely resolution.
* Identify common trends and provide feedback to improve the advertiser experience.

Working Conditions:

You will work 40 hours per week on rotational shifts. Working hours are scheduled between 06:00 and 24:00 from Monday to Sunday. You are entitled to 22 vacation days per year, plus applicable compensation days for working on public holidays. Your workplace is based in Lisbon with easy access to metro, bus, and train stations.

Requirements:

* Fluency in Polish (C2 level or higher) and English (B2 level or higher).
* Strong communication skills and a customer-first attitude.
* Familiarity with online advertising platforms or digital marketing is a plus.
* Ability to multitask and work in a fast-paced environment.
* EU citizenship or a valid work permit for Portugal.

If you are passionate about supporting businesses in growing their online presence, we encourage you to apply for this exciting opportunity.

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