?
EXTRA PROJECT BONUS – €1,500 gross
total, paid monthly (€125 gross/month) during the first year of your contract!
? Location: Lisbon Oriente
Start date: *****
It's an office based position connected with our modern location in Lisbon – Oriente
Rotational schedule time frames:
Monday- Sunday 08:00 to 17:00 or 09:00 to 18:00 (full time: 8h/day, 40h/week, 5 days/week)
with 2 rotating days off!
We offer an efficient and fast online recruitment process
?
The Project:
Join a fast-growing team supporting
one of the world's leading video and e-commerce platforms
!
As a Customer Support Representative, you'll assist users by phone, helping resolve their questions and ensuring a smooth online shopping experience.
? As a German-speaking Customer Advisor you will:
Talk to Video App users via inbound and outbound calls
– be the friendly voice they can count on
Help with orders, deliveries, and account issues
– whether it's a
buyer, seller, or content creator
Review and solve reported problems
quickly and clearly
Escalate more complex issues
to the right team, following clear procedures
? Competitive salary and compensation system:
Base salary:
**** € gross x 12 months (or **** € gross x 14 months) – you choose the payment schedule
100€gross fixed project/role bonus
Meal allowance:
7,63€ net/day (it's 167,86€ / month) – issued as a prepaid card
125€ gross – EXTRA PROJECT BONUS
(part of a total of €1,500 gross paid monthly during the first year of contract!)
It's on average ****€ - ****€ gross / month
? What we offer:
Start date: *****!
Full time fixed term 6-months employment contract with extension possibility (according to the Portuguese law)
Rotational schedule time frames:
Monday- Sunday 08:00 to 17:00 or 09:00 to 18:00 (full time: 8h/day, 40h/week, 5 days/week)
with 2 rotating days off!
Training is provided at the beginning of the work
We offer office based work system in our modern location in
Lisbon - Oriente
Complete online recruitment process
A Bring a Friend Program with attractive incentives
Private Health Insurance from day 1
? What we expect from you:
You speak German (at least C2)
You speak English (at least B2)
You have strong moderation skills, verbal and written communication skills and rational decision making with local market expertise
You have strong understanding of e-commerce
? EU citizenship or a residence permit in Portugal is required
Excited for a new adventure with us?
Then apply with your CV to start your new career! Your new job is just a click away!
By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
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Job Type: Full-time
Pay: 1,******€ - 1,******€ per month
Application Question(s):
Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
When is the closest possible date to start for you?
Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
Have you ever worked at Concentrix or Webhelp in Portugal? If so, please leave a comment here:
Wenn Sie kein EU-Bürger sind, klären Sie bitte ab, auf welcher Grundlage Sie in Portugal arbeiten dürfen (Visum/Arbeitserlaubnis usw.).
Your current location (City):
This offer is connected with our client Concentrix (formerly Webhelp). Are you okay with continuing with your application?
Do you speak English at working proficiency level (min. B2)?
Is your German - written and spoken - at working proficiency level (C2-native)?
Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm your work permit/residency status for Portugal:
Are you ready to work in office in Lisbon Oriente?
Education:
High school or equivalent (Required)
Language:
English B2 (Required)
German (min. C2) (Required)
Work Location: In person