As a Field Support IT professional, you will play a vital role in delivering exceptional technical support to users across various platforms.
Job Description:
We are seeking a highly skilled and experienced individual to join our team of Field Support IT professionals. In this role, you will be responsible for providing Level 1 and 2 technical support to users via phone, remote access, or on-site assistance, depending on the nature of the issue.
You will be required to escalate incidents to other support teams when necessary, ensuring operational quality and delivering technical support through diagnosis, resolution, and repair of software and hardware issues. Additionally, you will periodically report the status of incidents and ensure all incoming calls are answered and handled appropriately.
Required Skills and Qualifications:
* Proven experience of 2 to 3 years in technical support roles, both remote and on-site
* Strong knowledge of Windows operating systems (Workstation and Server)
* Solid experience in hardware troubleshooting and repair
* In-depth understanding of TCP/IP networks, including configuration and diagnostics
* Proficiency in administering Office 365 tools such as SharePoint, Yammer, Teams, and OneNote
* Practical knowledge of ITIL and/or Agile methodologies
* Ability to independently diagnose and resolve incidents efficiently
* Familiarity with incident management tools, such as ServiceNow
* High capacity for learning, adaptability, and resilience in demanding environments
* Attention to detail, results-oriented mindset, and strong team spirit
* Fluency in English, both spoken and written
* Knowledge of French and Spanish is a plus and considered an advantage
* Availability for daily travel
* Willingness to work occasionally outside regular hours(on-call and maintenance)
Benefits:
This opportunity offers a chance to work in a dynamic environment with a strong user-oriented mindset, quick response capabilities, and a passion for continuous improvement.
Others:
We offer a competitive compensation package and opportunities for growth and development within the company.