Join to apply for theApplication Support Specialist (L2/L3)role atSOFYNE3 weeks ago Be among the first 25 applicantsJoin to apply for theApplication Support Specialist (L2/L3)role atSOFYNEJOB SUMMARYThis role contributes to success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation, to deployment as well as post go-live support. You will be responsible for deploying, configuring and testing the solution, managing support to manufacturing sites,...JOB SUMMARYThis role contributes to success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation, to deployment as well as post go-live support. You will be responsible for deploying, configuring and testing the solution, managing support to manufacturing sites,...SUMMARY OF KEY RESPONSIBILITIESResponsibilities and essential job functions include but are not limited to the following:Management of client expectations for priority of support issue. L2 L3Offering activities of technical assistance to the key users in charge of the deployment of the solution on every siteOffering activities of technical assistance to the site that have already deployed the solution in productionAnalyzing the issues and proposing definitive solutions or workarounds to meet the needsIn charge of the corrective code necessary to the maintenance activityIn charge of the management of the application releases and application software deploymentPerforming audits for every site concerned by the support activity from a technical and organizational point of viewParticipating to the improvement of internal tools and processBuilding out a knowledge repository for all support queries and fixes24/7 Shift supportHUMAN COMPETENCIESCustomer services integrity and confidencePersonable and committedPersonal professional learningSelf-motivated and diligentResults orientedGood problem-solving skillsAbility to prioritize tasks and to work effectively under pressureStrong customer orientationResponsibility and good communication skillsTECHNICALCOMPETENCIESBasic:Nice to have:Experience with on-site manufacturing and logistics execution software implementationsKnowledge of C#,. NET, HTML, CSS, j QueryUnderstanding of Lean, Six Sigma, and Supply Chain principles would be an assetEducationDegree EducatedSupply Chain and/or Manufacturing & IT EngineeringTRAININGYou will go through an intensive training program during your first month to develop your technical skills in implementation of bespoke solutions for manufacturing and logistic execution systems based on DELMIA Apriso products.CAREER DEVELOPMENTIf you are successful in the Support Specialist position, you could become a Consultant or a Support Leader for one of our global customers.SOFYNE Active Technologyhas been integrating and deploying MES, LES and PLM solutions since 2005.We support and advise more than 30 major industrial accounts in their innovation and digital transformation projects towards Industry 4.0.With offices across Europe, we cover the audit, integration, evolution, application maintenance, support and change management needs of our customers.Our approach is built around the framework and capabilities of a large company with the heart and soul of a small business, fostering high quality and performance services, agile development and added value for our clients, in the automotive, energy, aerospace and defense, consumer products and luxury sectors.All this acquired knowledge is what enables us to best understand how these evolutions impact manufacturing information systems.Sofyne Active Technology is certified with the international standard ISO27001.Key Figures:6 offices: Lyon (FR), Versailles (FR), Krakow (PL), Geneva (CH), London (UK), Porto (PT)200 experts35 customers (ranked in the Fortune Global 500)30 000 days of project / yearSOFYNE is a talent maker!Seniority levelSeniority level Not ApplicableEmployment typeEmployment type ContractJob functionJob function Information TechnologyIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at SOFYNE by 2xSign in to set job alerts for "Application Support Specialist" roles.Technical Application Manager / Requirement EngineerWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.