Customer Onboarding Engineer | Implementation Specialist - EMEA Are you living close to London, Manchester or Porto? And you have experience in Implementation/Onboarding for new clients (SaaS)? You are the talent that we are looking for! Apply now We usually respond within a week. Welcome to Infraspeak. Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One. We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload. Born in Porto, Portugal, we're now a global company serving customers in 30+ countries and backed by top investors. But we're just getting started. We believe in ownership, collaboration, and meritocracy. We believe that only great teams build great products — and that includes our customers. We believe happiness is in the journey, not just the destination. Who are we looking for? We seek a technically‐minded specialist for the full client onboarding lifecycle in the EMEA region, with special focus on the UK&I markets. This is not a typical implementation role; our most successful candidates have an engineering (Mechanical, Civil, Electrical) or facilities/maintenance management background. We want you if you have this hands‐on technical knowledge and want a customer‐facing role. You will be the client's primary technical expert and project manager, responsible for configuring our solution, training users, and ensuring a successful launch. What will you do? Project Management: Lead client implementation projects from kickoff to go‐live, managing plans, timelines, and deliverables. Technical Configuration: Analyze client needs and configure/customize our platform to create a functional solution. Client Training & Onboarding: Train all levels of client staff to effectively use the newly configured system. Technical Troubleshooting: Serve as the expert support to identify and resolve technical issues during implementation. Stakeholder Communication: Keep clients and internal teams informed of project status, risks, and timelines. Customer Success & Commercial Acumen: Ensure client satisfaction and identify/support upsell/cross‐sell opportunities. Product Feedback: Collect and channel client feedback to Product and Engineering teams. Documentation: Create client‐specific documentation for all configurations. Qualifications English: Business‐level fluency. Location: Based in Porto, Portugal, or Manchester/London in the UK. Remote friendly culture with a few days/month at the office. Travel: Availability for regular international travel. Technical Background: A strong background in engineering (Mechanical, Civil, etc.) or practical experience in facilities/maintenance management. Implementation Experience: Proven B2B SaaS experience in a customer‐facing role (Implementation, Onboarding, Project Management). Software Proficiency: Experience with maintenance management software (CMMS) or CRM platforms is a significant plus. Communicator & Educator: Natural ability to teach and communicate complex technical concepts. Project Management: Strong organizational, time management, and problem‐solving skills. Proactive & Self‐Starting: A strong work ethic and ability to manage projects independently. Analytical Mindset: Ability to map complex client requirements to our solution's capabilities. Team Player: Collaborative, with a desire to keep learning and share knowledge. What do we offer? A challenging, high‐growth environment in an agile, global company. A flexible‐remote working culture. Competitive compensation with performance‐oriented bonuses, SPIFFs, and incentives. Excellent bonus structure tied to delivery quality and KPIs. Monthly perks and a training budget for professional development. Flexible working hours. Regular training, coaching, and team events. At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity. Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law. "To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey. #J-18808-Ljbffr