Come and work with us.
We are looking for a
Quality Manager
to join our team.
As a
Quality Manager
in this project, your daily responsibilities will include:
* Team management: Manage day to day performance of the team.
* Alignment Mastery: Ensure calibration (with the SOT) of the audit process practiced by the team of reviewers for all LOBs supported.
* Business Insights: Drive LOB Quality scores by providing insights and action plan recommendations; Review and release reports outlining LOB quality opportunities; Lead projects/initiatives that can help drive extraordinary customer experience
* Process implementation and change management: Effectively communicate quality processes and changes to relevant partners to ensure understanding and compliance.
* Stakeholder management: Develop and maintain relationships with BPO partner and Uber stakeholders.
To succeed in the role, you will need to have:
* Native or proficient English (minimum C1 English language capabilities)
* Knowledge of French is a strong plus
* Above Average knowledge in using Google Suite tools
* Outstanding written and verbal communication skills
* Effective people management skills to allow teamwork and collaboration of direct reports to achieve a common goal
* Proactive & able to create SMART action plans to resolve issues
* Must hold EU citizenship or valid work permit for Portugal
* Be a local candidate or willing to relocate to Porto, Portugal
* Availability to work Monday to Friday from 9h to 18h
* Availability to work 100% from our site in Porto
*Education and experience.*
* Minimum - 2 years Quality Assurance and People Management experience
* Experience in analyzing data & reporting performance
* Should be at least one certified/finalized professional education
* Good performance and behaviors in your current role
*Benefits.*
* Competitive wages
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
* Excellent work culture
*Go further with Foundever*
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today