Come and work with us.
We are looking for a
Quality Manager
to join our team.
As a
Quality Manager
in this project, your daily responsibilities will include:
Team management:
Manage day to day performance of the team.
Alignment Mastery:
Ensure calibration (with the SOT) of the audit process practiced by the team of reviewers for all LOBs supported.
Business Insights:
Drive LOB Quality scores by providing insights and action plan recommendations; Review and release reports outlining LOB quality opportunities; Lead projects/initiatives that can help drive extraordinary customer experience
Process implementation and change management:
Effectively communicate quality processes and changes to relevant partners to ensure understanding and compliance.
Stakeholder management:
Develop and maintain relationships with BPO partner and Uber stakeholders.
To succeed in the role, you will need to have:
Native or proficient
English
(minimum C1 English language capabilities)
Knowledge of French is a strong plus
Above Average knowledge in using Google Suite tools
Outstanding written and verbal communication skills
Effective people management skills to allow teamwork and collaboration of direct reports to achieve a common goal
Proactive & able to create SMART action plans to resolve issues
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal
Availability to work
Monday to Friday from 9h to 18h
Availability to work
100% from our site in Porto
Education and experience.
Minimum - 2 years Quality Assurance and People Management experience
Experience in analyzing data & reporting performance
Should be at least one certified/finalized professional education
Good performance and behaviors in your current role
Benefits.
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today
!