Job Title:
Operations Business Unit Manager
Description:
The Operations Icare BU Manager's mission is to support team leaders in achieving operational efficiency and client satisfaction. They also monitor and ensure proper management of local topics, including business-transversal ones, HR, and staff-related.
Your Future Mission:
* Contribute to successful implementation of clients' and Cardif Support roadmaps by supporting managers in their deployment.
* Support Operations team leaders responsible for service delivery of assigned operational activities in line with KPIs and service level agreement.
* Guarantee adequate activity and performance monitoring, resource recruitment, allocation, and scheduling to meet demands and business goals.
* Lead and manage staff under responsibility to ensure strong employee engagement towards objectives set.
* Share and promote Corporate Values as well as Positive Management spirit; Contribute to providing a work environment in which each employee is treated with respect and dignity and ensure best conditions to act on staff wellbeing and motivation.
* Contribute to continuous improvement & transformation strategy of activities, and guarantee right level of leadership in change management.
Requirements:
We are looking for a candidate with the following skills and qualifications:
* Advanced degree, ideally Master or MBA, with proven Management experience in complex and fast-paced companies.
* Knowledge/experience in service delivery, KPIs, and budget monitoring.
* Capacity to identify, alert, and prevent risks related to global framework of service delivery.
* Knowledge of automobile industry would be a big advantage.
* Minimum B2 level in French & English is mandatory, other languages are also a strong plus.
* Strong leadership skills and ability to motivate stakeholders in cross-functional environment.
Benefits:
Besides attractive salary, you will benefit from:
* Meals allowance.
* Child allowance.
* Flexible benefits allowance.
* Private Health Insurance including spouse and descendants, Life Insurance, Travel Insurance.
* Hybrid working mode – balance between office days to reinforce commitment, creativity, and human links, and homeworking days for flexibility of employees.
* Continuous development and career growth opportunities on local and global level.
* Much more...