Job Opportunity
We are currently seeking a skilled Customer Support Agent to join our fast-growing team in Porto. This is an exciting chance to work with leading global brands in the digital advertising space, providing high-quality support to valued clients and helping them grow their online presence.
- Assist customers with the self-serve advertising platform and related tools.
- Provide pre- and post-sales support for digital advertising products.
- Troubleshoot and resolve technical issues, such as bugs or delivery errors.
- Communicate updates and resolutions to clients in a timely and professional manner.
- Identify opportunities for customers to enhance their advertising performance.
- Gather client feedback and share product insights to improve user experience.
- Strong communication, problem-solving, and interpersonal skills.
- Basic technical proficiency and computer skills.
- Ability to manage multiple tasks in a fast-paced environment.
- A team player with a proactive and customer-oriented mindset.
- Previous experience in customer support or digital marketing is highly valued.
- Enjoy a dynamic and multicultural team environment.
- Build your career with ongoing training and advancement potential.