Customer Support Representative (CSR)
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Job Description
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We are seeking a skilled Customer Support Representative to join our team in Porto, Portugal. The successful candidate will provide exceptional customer service through various communication channels, including phone, email, and chat.
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Key Responsibilities:
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* Provide high-quality customer support via multiple channels.
* Respond to customer inquiries in a timely manner.
* Offer solutions and resolve issues efficiently.
* Communicate effectively with customers in Hebrew.
* Collaborate with the team to achieve common goals.
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Required Skills and Qualifications:
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To be successful in this role, you will need:
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* Advanced spoken and written Hebrew skills, C1 level.
* Intermediate spoken and written English skills, B1 Level.
* Good computer user skills.
* Able to generate empathy in written form.
* Strong communication and customer service skills.
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Benefits:
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We offer a range of benefits to support your career growth and well-being:
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* Attractive salary.
* Opportunities for professional development and advancement.
* Career path and opportunities for growth.
* Great working atmosphere and friendly team spirit.
* Bonuses for recommending new employees.
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What is Life Like at Transcom?
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Transcom is a global company providing consulting, customer service, sales, technical support, and collections services. We have 30,000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages.
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How to Apply:
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Apply now and take the first step towards an exciting career opportunity.
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