Imagine working with a team that supports users of one of the world's leading Search Engine Platforms.
You'll be the go-to expert, providing technical assistance and valuable feedback to enhance their online experience.
Key Responsibilities:
* Respond to customer requests via multiple channels, including phone, chat, social media, and messaging platforms.
* Provide pre-sales information, general inquiries, and in-depth technical support to customers.
* Maintain a consistent and professional brand voice in all interactions.
* Evaluate and resolve complex technical issues efficiently.
* Collaborate with technicians to resolve customer tickets promptly.
* Manage an individual ticket queue and adhere to management direction for timely resolutions.
* Adapt to changing priorities and work flexible hours, including evenings, weekends, and holidays, to meet customer needs.
Requirements:
* Proficient in German and English, both written and verbal (essential).
* Prior experience in a call center environment is beneficial.
* A high school diploma or equivalent is required; higher education is a plus.
* Familiarity with technical troubleshooting methods is advantageous.
* Strong ability to diagnose and resolve technical issues is crucial.
* Excellent communication skills, both written and verbal, are essential.
* A passion for delivering exceptional customer service is vital.
* The ability to thrive in a fast-paced environment and adapt to changing priorities is necessary.
What We Offer:
* A 6-month working contract, renewable based on performance.
* A competitive base salary.
* An opportunity to enhance your technical skills and advance your career.
* A dynamic and supportive work environment.
* Growth opportunities within the company.