Customer Solutions Lead - Remote
Most "customer" roles sit downstream of the product.
This one doesn't.
This is a solutions consulting role at its core, but in a space where the problems aren't yet well defined, the playbooks don't exist, and the answers aren't obvious.
A fast-growing AI company is working with global consumer brands who are all facing the same emerging issue:
They are losing control of how they show up in AI-driven environments.
Their products aren't being recommended.
Competitors are being surfaced instead.
Their brand narrative is being shaped by third-party platforms.
No one really knows how to fix it yet.
This is where you come in.
You will work directly with enterprise customers to understand what is actually happening beneath the surface, and translate that into clear, structured problems the product can solve.
At a high level, your role breaks down into three things:
* Diagnose complex, messy customer challenges across AI visibility, content, and channel performance
* Design solutions that connect those problems to real product capability
* Deliver measurable outcomes, not just insight
You are not there to manage accounts.
You are there to solve problems that don't yet have a name.
You will sit in a genuinely central position between:
* Customers
* Product
* Commercial
That means shaping:
* What gets built
* How it is deployed
* How value is proven
The people who do well in this role tend to have come from:
* Solutions consulting or sales engineering
* Product roles with heavy customer interaction
* Strategy or technology consulting
* Early-stage environments where scope is broad and undefined
Typically 3–7 years experience, but more important is how you think.
What matters here is your ability to:
* Take ambiguity and turn it into something structured and usable
* Move comfortably between technical and commercial conversations
* Understand how product decisions connect to real revenue impact
* Operate with a high degree of ownership
This is not a role where you inherit a process.
You will help build the playbook for how brands compete in AI-driven search, and how that value is actually delivered.
If you are looking for something clearly defined, this will feel uncomfortable.
If you are looking to operate at the intersection of product, customer, and commercial, and solve genuinely new problems, it is a very rare opportunity.