Job Purpose:
The Master Data Management (MDM) Manager will be responsible for leading and continuously improving the global MDM operations within Manpower Group GBS. This role will play a key part in the design, implementation, and governance of end-to-end MDM processes across functional areas such as R2R, P2P, OTC, and FP&A, ensuring alignment with global finance transformation objectives and data integrity across systems.
Acting as a strategic partner, the MDM Manager will lead the MDM Supervisors and Analysts, promote a data-driven culture, and ensure that master data processes support compliance, operational efficiency, and business growth. This role demands both strong leadership and deep technical knowledge of data management in a shared service or CoE environment.
Responsibilities:
Strategic Leadership & Governance
- Own the global Master Data Management strategy and execution roadmap.
- Define, implement, and enforce global standards, policies, and procedures for master data across all key domains (Customer, Supplier, Financial, Organizational).
- Collaborate with Finance leadership and Global Process Owners (GPOs) to ensure alignment of MDM with broader transformation initiatives.
- Drive adoption of best practices, standardization, and continuous improvement across global MDM operations.
- Serve as key point of contact for internal/external audits regarding MDM controls and documentation.
Other Specific Functions / Duties, Relationship & Metrics
- Ensure timely and accurate execution of master data creation, updates, and deletions while maintaining high data quality standards.
- Monitor KPIs and SLAs for MDM activities; proactively identify and resolve bottlenecks or compliance gaps.
- Oversee issue resolution, root cause analysis, and implementation of corrective actions.
- Lead initiatives for automation, digitalization, and system enhancements in collaboration with IT and Data & Analytics teams.
Leadership and People
- Lead, coach, and develop a global team of MDM Supervisors and Analysts, promoting a performance and inclusive culture.
- Define clear goals, performance metrics, and development plans for the MDM team.
- Promote training and succession planning within the MDM function.
- Foster collaboration with other finance towers, GPOs, and external partners.
Technical Competencies
- Minimum of 5 years’ experience in a similar MDM role.
- In-depth knowledge and understanding of MDM process streams and how these fit into the end financial process environment.
- Experience in a Global Business Services environment or national company experience.
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