Location: Lisbon (Hybrid Model: 2-3 days office/week) The successful candidate will be a key contributor to the SAP FI Accounting Systems support team, providing application support and contributing to project implementation for S/4 HANA SAP solutions, primarily covering Accounts Payable (AP) and related processes across over 80 legal entities globally.
Incident Management Collect incidents through ticketing system.
Analyze incidents according to priority.
Understand the issue and be able to reproduce the case.
Propose and apply a solution to fix.
In case needed, connect to Headquarter expert teams or development teams for solution.
Functional & Technical Support Requests (how to do... Interface monitoring...) Collect functional support requests through ticketing system.
Identify interface issues between various SAP & non-SAP systems and resolve with the corresponding expert.
Analyze and answer to the end-user requests.
Project Contribution Collect business requirements.
Analyze the requests and design the solution.
SAP solutions customizing.
Execute unit test and organize business acceptance test.
Deliver the solution and support through hypercare phase.
General Support and Quality Assurance For these tasks, the jobholder will: Prioritize the topics in connection with SAP FI product responsible in Headquarter.
Validate the solutions with SAP FI product responsible in Headquarter when needed.
More generally, the jobholder is responsible for the quality of the whole support process and proposes permanent improvements in process or ticketing tools.
Profile and Competencies Experience and Knowledge Minimum 2 years of experience in Finance / IT.
Good understanding of Business Processes in the Finance area (P2P).
Basic knowledge on SAP FI / MM.
Technical Skills Basic technical skills: data extraction, files exchanges, SAP database knowledge, interfaces with cloud solutions.
Ability to understand, navigate within a complex application architecture.
Ability to identify, clarify, reproduce and resolve incidents.
Core Soft Skills Self-motivated problem solver and quick learner.
Good analytical problem solving and fact-finding skills.
Well-developed written and verbal communication skills.
Customer oriented and team spirit.
Flexibility and capacity to work effectively in a dynamic and changing environment.
Strong relationship building skills, internally within IT and with business users.
Language Requirements English (minimum) – Portuguese – Spanish (bonus) Seniority Level Associate Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting #J-*****-Ljbffr