Global QTP (Quality, Training and Policy) Lead
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Overall Purpose of Job
The Cluster QTP lead scope will be global to drive initiatives across LOB and functions and ensure delivery enablement for operations.
Will oversee all activities, help resolve escalations and tasks needed to maintain a desired level of excellence across Quality & Training.
This includes the determination of a quality policy, creating and implementing quality planning and assurance, training and policy improvements, and managing Change management excellence.
The lead will be a single point of contact for senior leadership internal and client facing interactions for the LOB.
With radical new technologies, the lead will be positioned to provide industry shaping ideas and thought leadership.
The role may require travel to support business needs and lines of business.
Location
Lisbon or Dublin
Duties and Responsibilities
Align with global leads and service delivery lead on strategy for execution across line of businesses
Requires adherence to strategic direction set by senior management when establishing near-term goals
Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
Motivate and strategize on efficiency, productivity and consistency targets
Identify improvement opportunities in workflows and suggest solutions.
Create a culture of innovation
Identify Milestones, scope, dependencies, issues, risk and success for QTP projects
Course correct non-performing metrics and analysts through root cause analysis and solid action planning
Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.
Review and control execution of standard processes across Quality, Training & Policy
Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams
Provide thought leadership in processes, programs and procedures
Establish professional and career development programs for internal resources
Provide recommendations to re-engineer existing processes.
Evaluation of new technologies and potential application in work area, work with SMEs for deployments
Key Qualifications/Skills
Graduate with at least 10 to 12 years of supervisor experience
Excellent oral and written communication skills
Ability to establish a strong client relationship
QTP background and experience across service delivery operations
Sound decision-making and organizational skills
Ability to present complex information to a variety of audiences
Proficiency in MS office applications (Excel, PowerPoint and Word), knowledge of latest technology landscape is preferred
Experienced in talent management and succession planning
Experience in managing projects and data strategies for business outcomes
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Quality Assurance
IT Services and IT Consulting
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