Job Title: Order Management Specialist
At Siemens Global Business Services, we empower units worldwide and external customers to drive business transformation into a sustainable and digital future.
We strive to optimize processes and deliver services driven by expertise in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.
In our GBS Western Europe and Africa Hub, over 1400 connected people from 57 nationalities are spread across 14 countries. Check here for more information about GBS.
Key Responsibilities:
* Review, validate, and process customer sales orders ensuring their completeness, accuracy, and compliance with current business rules and policies;
* Conduct technical and administrative tasks, mainly predefined support activities for service operations and delivery (Process incoming orders, inquiries, and/or requests regarding products and/or services);
* Perform order management for assigned customers within system ERP;
* Clarify order discrepancies with business units and customers;
* Resolve and investigate customer and business unit inquiries, supporting customers remotely and onsite, and providing 1st level user support in case of arising commercial and/or technical problems;
* Act as an interface driving complex issues and questions between customers and Siemens business units/warehouse/factories/service technicians/engineers/sales representatives;
* Ensure high-quality communication on behalf of Siemens with end-customers to guarantee their satisfaction.
Requirements:
* Degree in Finance or similar;
* Proficient in Microsoft Office (Outlook, Excel);
* Fluent in French (mandatory);
* SAP knowledge (Module MM/FI and SD, others will be a plus);
* Service attitude and customer-oriented;
* Strong communication skills (both orally and writing);
* Excellent organizational and planning skills;
* Strong work ethic - always acting in the name of Siemens;
* Problem-solving and fast thinking to resolve daily management issues;
* Team player;
* Accuracy and ability to multitask to make you a success;
* Available to travel.
What You Can Expect:
* A hybrid and flexible working model to promote a better work-life balance;
* A health insurance, access to our on-site medical center, plus the chance to join sports groups;
* Access to online learning platforms and discounts with our partners;
* The possibility of financial support for your studies.
Why Work With Us:
* Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing);
* Forbes – World's Best Employers (#1 Engineering & Manufacturing);
* LinkedIn – LinkedIn Top Companies (#2);
* OnStrategy – REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services);
* Fortune – World's Most Admired Companies (#1 Industrial Machinery);
* SSON – Top 20 most admired Shared Services Organizations and Global Business Services in 2024.